
Sensi thermostat support

What's the difference between the different Sensi thermostat models?
How to differentiate the Sensi Smart ansd Sensi Touch Smart thermostats

Does my Sensi thermostat need a common wire, or "c-wire"?
Depending on the Sensi thermostat you have you may or may not need a C-Wire

How do I change my Sensi account email address?
Updating email address associated with my Sensi account.

How do I configure my thermostat?
If you are unable to switch the thermostat's modes in either the thermostat or Sensi app, the thermostat's configuration may have accidentally been changed. You will need to be in front of the thermostat to change the configuration to match your system type.

How do I set a schedule for my thermostat?
Programming a customized schedule for your Sensi thermostat can be completed in minutes. Find out how to program your thermostat here.

How do I wire my Sensi thermostat?
This article will guide you on how to correctly wire and configure your thermostat for your heating and cooling equipment.

Finding your Sensi Outdoor Sensor details
When connecting your Sensi Touch 2 to a "Sensor" it will show the "Sensor xx-xx-xx" on the Sensi. To verify that it is the correct "Sensor" you can find the sensor information in the battery compartment on the back of the sensor.

Smart home platforms that connect with Sensi thermostats
Sensi smart thermostats are designed to easily integrate with the most popular smart home platforms. Search our Sensi support articles for more information on specific smart home integrations.

What's included in the box of Sensi Smart Thermostat?
Each Sensi thermostat has (almost) everything you need to get started on your installation.
Product support
- SENSI SMART THERMOSTATS
- SENSI ROOM SENSORS

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