Troubleshooting

Troubleshoot Sensi thermostat Wi-Fi connectivity


Important Note: Your Sensi thermostat will control your heating and cooling system even if the Wi-Fi connection has been lost. You can still make temperature/system mode changes from the thermostat on the wall. If you are running a schedule when connection is lost, your Sensi thermostat will continue to run the schedule. However, additional features such as modifying advanced settings, switching between schedules, and automatic software updates will not be available until the Wi-Fi connection is restored.


New router or router settings changed

If you need to reconnect your thermostat because you’ve changed your router or updated your router settings, please see this article on how to reconnect your thermostat to Wi-Fi.


Check Wi-Fi status icon or message to troubleshoot

If your thermostat is offline often or you’re having a lot of trouble connecting to Wi-Fi, reference your Wi-Fi status message/icon to troubleshoot. Check out your model below for instructions:

Sensi Touch smart thermostat

The Sensi Touch’s Wi-Fi status message is in the Wi-Fi menu.

  • On the physical thermostat, tap Menu.
  • Tap Wi-Fi.

Sensi Touch smart thermostat

Under the Wi-Fi radio toggle, what message do you see?


Sensi Touch 2 smart thermostat

The Touch 2’s Wi-Fi status message is in the Wi-Fi menu.

  • On the physical thermostat, tap the menu icon.
  • Tap Wi-Fi.

Sensi Touch 2 smart thermostat

Under the Wi-Fi radio On/Off selection, and under your home Wi-Fi network name, do you see your Signal Strength?

Next to “Sensi Cloud,” what do you see?

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