Wi-Fi Router Compatibility with Sensi Thermostat
Sensi thermostats use Wi-Fi routers to connect to the internet. Certain router models are not compatible with Sensi thermostats. Please see list below to find out if your router is compatible with your Sensi thermostat.
Please see list below to find out if your router is compatible with your Sensi thermostat.
If you aren’t sure which model you have, check out this article first. It will help you find your Sensi model number and Wi-Fi radio information.
1F95U-42 series, ST75 series, NH-2WIFI, OH-2WIFI
Routers or Access Points listed here were found incompatible with exceptions noted at time of testing. Newer firmware releases for listed hardware may resolve incompatibility. Consult with the hardware manufacturer for further assistance.
Manufacturer | Model | Notes |
|---|---|---|
Cisco | DPC3939 | No known fixes at this time |
Cisco (Technicolor) | DPC3941 series | No known fixes at this time |
Comcast Xfinity (Technicolor) | CGM4140COM | No known fixes at this time |
1F87U-42 series, ST55 series, NH-AWIFI, OH-AWIFI
Routers or Access Points listed here were found incompatible with exceptions noted at time of testing. Newer firmware releases for listed hardware may resolve incompatibility. Consult with the hardware manufacturer for further assistance.
Manufacturer | Model | Notes |
|---|---|---|
Cisco | DPC3939 | No known fixes at this time |
Cisco (Technicolor) | DPC3941 series | No known fixes at this time |
Comcast Xfinity (Technicolor) | CGM4140COM | No known fixes at this time |
1F86U-42WF, UP500W
Routers or Access Points listed here were found incompatible with exceptions noted at time of testing. Newer firmware releases for listed hardware may resolve incompatibility. Consult with the hardware manufacturer for further assistance.
Manufacturer | Model | Notes |
|---|---|---|
Actiontec | MI424WR | Per Manufacturer representative |
ARRIS | DG1670A | No known fixes at this time |
ARRIS | TG1682G | No known fixes at this time |
Cisco | DPC3939 | No known fixes at this time |
Comcast Xfinity (Technicolor) | CGM4140COM | No known fixes at this time |
D-Link | DAP-1525 | No known fixes at this time |
Mikrotik | Routerboard RB2011U series | Download firmware version 6.42.6 or later to be compatible |
Technicolor | DPC3941T | No known fixes at this time |
TRENDnet | TEW-431BRP | No known fixes at this time |
1F86U-42WF, UP500W
Routers or Access Points listed here were found incompatible with exceptions noted at time of testing. Newer firmware releases for listed hardware may resolve incompatibility. Consult with the hardware manufacturer for further assistance.
Manufacturer | Model | Notes |
|---|---|---|
Actiontec | MI424WR | Per Manufacturer representative |
ARRIS | DG1670A | No known fixes at this time |
ARRIS | TG1682G | No known fixes at this time |
Cisco | DPC3939 | No known fixes at this time |
Comcast Xfinity (Technicolor) | CGM4140COM | No known fixes at this time |
D-Link | DAP-1525 | No known fixes at this time |
Mikrotik | Routerboard RB2011U series | Download firmware version 6.42.6 or later to be compatible |
Technicolor | DPC3941T | No known fixes at this time |
TRENDnet | TEW-431BRP | No known fixes at this time |
ST76, 1F96U-42
Routers or Access Points listed here were found incompatible with exceptions noted at time of testing. Newer firmware releases for listed hardware may resolve incompatibility. Consult with the hardware manufacturer for further assistance.
| Manufacturer | Model | Notes |
|---|---|---|
Spectrum | SAX2V1S | Check router settings and port forwarding: open ports 8883 and 443 for TCP to allow the MQTT traffic through* |
*Applying these changes may not fully resolve the connectivity issue. If the problem persists, it's possible that your router is not compatible.
*No known incompatible routers with the ST25 series, 1F76U-22 series.
Check out this page for a more advanced router compatibility troubleshooting information.
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