Troubleshooting

How to find your Sensi Thermostat model number


If you need to find the model number for your Sensi thermostat, follow the steps below:

  • Grab the thermostat with both hands.
  • Pull the thermostat cover straight towards you. With a good tug, the cover will pop off the sub-base, which is screwed into your wall.
  • Flip the thermostat cover over.
  • There will be a sticker on the back with the model number (see the photos below)
    • You will find this information on all models of Sensi.

Sensi Smart Thermostat - model number

Sensi Touch Smart - model number

Other information on the sticker

You’ll also find your thermostat’s unique MAC ID, which can be used if you’re submitting the thermostat for a rebate to an energy provider. You can also find the Sensi Security Code, which you may need for Wi-Fi setup (depending on your model) or to transfer registration to your Sensi account if Sensi is already registered to someone else.

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