Troubleshooting

Adjusting Temperature Using Temperature Offset

The Sensi app lets you adjust the room temperature reading +/- 5°F using the Temperature Offset feature. This helps if your thermostat is in a slightly warm or cold spot or if the room temperature does not match your old thermostat.

To update the room temperature reading using Temperature Offset:

1. Open the Sensi app and select the thermostat you want to offset
2. (iOS users) Navigate to Settings by selecting the gear icon at the top right of the screen. (Android users) Navigate to Settings by selecting the three-dot menu button at the top right of the screen
3. Select Advanced Settings
4. Go to Temperature Offset and adjust as needed so it reads higher or lower to match your preference

Your Sensi thermostat will use the new number as the actual temperature of the room.

If the offset adjustment (+/- 5°F) does not get you to the room temperature you like, it may be necessary to perform a load calculation on the building and HVAC equipment to confirm the HVAC equipment is sized correctly. In nearly all cases where a digital thermostat is not reading accurately, it is because of a poor thermostat location or an improperly sized heating/cooling HVAC equipment.