Sensi thermostats use Wi-Fi routers to connect to the internet. Certain router models are not compatible with Sensi thermostats, 1F86U-42WF and UP500W which require IEEE Power Save Polling (PSP). Please see list below to find out if your router is compatible with your Sensi thermostat.
If you aren’t sure which model you have, check out this article first. It will help you find your Sensi model number and Wi-Fi radio information.
1F95U-42 series, ST75 series, NH-2WIFI, OH-2WIFI
Routers or Access Points listed here were found incompatible with exceptions noted at time of testing. Newer firmware releases for listed hardware may resolve incompatibility. Consult with the hardware manufacturer for further assistance.
| Cisco | |
|---|---|
| Manufacturer | DPC3939 |
| Model | No known fixes at this time |
| Notes | DPC3941 series |
| No known fixes at this time | |
| CGM4140COM |
| DPC3939 | |
|---|---|
| Manufacturer | No known fixes at this time |
| Manufacturer | No known fixes at this time |
| Model | DPC3941 series |
| Notes | No known fixes at this time |
| CGM4140COM |
| No known fixes at this time | |
|---|---|
| No known fixes at this time | |
| Manufacturer | |
| Manufacturer | DPC3941 series |
| Model | No known fixes at this time |
| Notes | CGM4140COM |
| Cisco (Technicolor) | |
|---|---|
| No known fixes at this time | |
| Manufacturer | |
| Manufacturer | No known fixes at this time |
| Model | CGM4140COM |
| DPC3941 series | |
|---|---|
| Notes | No known fixes at this time |
| Manufacturer | |
| Manufacturer | CGM4140COM |
| No known fixes at this time |
|---|
| Comcast Xfinity (Technicolor) |
|---|
| CGM4140COM |
|---|
| No known fixes at this time |
|---|
1F87U-42 series, ST55 series, NH-AWIFI, OH-AWIFI
Routers or Access Points listed here were found incompatible with exceptions noted at time of testing. Newer firmware releases for listed hardware may resolve incompatibility. Consult with the hardware manufacturer for further assistance.
| Cisco | |
|---|---|
| Manufacturer | DPC3939 |
| Model | No known fixes at this time |
| Notes | DPC3941 series |
| No known fixes at this time | |
| CGM4140COM |
| DPC3939 | |
|---|---|
| Manufacturer | No known fixes at this time |
| Manufacturer | No known fixes at this time |
| Model | DPC3941 series |
| Notes | No known fixes at this time |
| CGM4140COM |
| No known fixes at this time | |
|---|---|
| No known fixes at this time | |
| Manufacturer | |
| Manufacturer | DPC3941 series |
| Model | No known fixes at this time |
| Notes | CGM4140COM |
| Cisco (Technicolor) | |
|---|---|
| No known fixes at this time | |
| Manufacturer | |
| Manufacturer | No known fixes at this time |
| Model | CGM4140COM |
| DPC3941 series | |
|---|---|
| Notes | No known fixes at this time |
| Manufacturer | |
| Manufacturer | CGM4140COM |
| No known fixes at this time |
|---|
| Comcast Xfinity (Technicolor) |
|---|
| CGM4140COM |
|---|
| No known fixes at this time |
|---|
1F86U-42WF (Murata Radio), UP500W (Murata Radio)
Routers or Access Points listed here were found incompatible with exceptions noted at time of testing. Newer firmware releases for listed hardware may resolve incompatibility. Consult with the hardware manufacturer for further assistance.
| Actiontec | |
|---|---|
| Manufacturer | MI424WR |
| Model | Per Manufacturer representative |
| Notes | DG1670A |
| No known fixes at this time | |
| TG1682G |
| MI424WR | |
|---|---|
| Manufacturer | No known fixes at this time |
| Model | DPC3939 |
| Notes | No known fixes at this time |
| CGM4140COM | |
| No known fixes at this time |
| ARRIS | |
|---|---|
| Manufacturer | DAP-1525 |
| Model | No known fixes at this time |
| Notes | Routerboard RB2011U series |
| Download firmware version 6.42.6 or later to be compatible | |
| DPC3941T |
| DG1670A | |
|---|---|
| Manufacturer | No known fixes at this time |
| Model | TEW-431BRP |
| Notes | No known fixes at this time |
| Manufacturer | Per Manufacturer representative |
| Model | DG1670A |
| No known fixes at this time | |
|---|---|
| Notes | No known fixes at this time |
| TG1682G | |
| No known fixes at this time | |
| Manufacturer | DPC3939 |
| Model | No known fixes at this time |
| ARRIS |
|---|
| TG1682G |
|---|
| No known fixes at this time |
|---|
| Cisco |
|---|
| DPC3939 |
|---|
| No known fixes at this time |
|---|
| Comcast Xfinity (Technicolor) |
|---|
| CGM4140COM |
|---|
| No known fixes at this time |
|---|
| D-Link |
|---|
| DAP-1525 |
|---|
| No known fixes at this time |
|---|
| Mikrotik |
|---|
| Routerboard RB2011U series |
|---|
| Download firmware version 6.42.6 or later to be compatible |
|---|
| Technicolor |
|---|
| DPC3941T |
|---|
| No known fixes at this time |
|---|
| TRENDnet |
|---|
| TEW-431BRP |
|---|
| No known fixes at this time |
|---|
1F86U-42WF (Qualcomm Radio), UP500W (Qualcomm Radio)
Routers or Access Points listed here were found incompatible with exceptions noted at time of testing. Newer firmware releases for listed hardware may resolve incompatibility. Consult with the hardware manufacturer for further assistance.
| Actiontec | |
|---|---|
| Manufacturer | MI424WR |
| Model | Per Manufacturer representative |
| Notes | DG1670A |
| No known fixes at this time | |
| TG1682G |
| MI424WR | |
|---|---|
| Manufacturer | No known fixes at this time |
| Model | RT-AC1200 |
| Notes | No known fixes at this time |
| DPC3939 | |
| No known fixes at this time |
| ARRIS | |
|---|---|
| Manufacturer | CGM4140COM |
| Model | No known fixes at this time |
| Notes | NT-IM2402 |
| No known fixes at this time | |
| DAP-1525 |
| DG1670A | |
|---|---|
| Manufacturer | No known fixes at this time |
| Model | Routerboard RB2011U series |
| Notes | Download firmware version 6.42.6 or later to be compatible |
| DPC3941T | |
| No known fixes at this time |
| No known fixes at this time | |
|---|---|
| Manufacturer | TEW-431BRP |
| Model | No known fixes at this time |
| Manufacturer | Per Manufacturer representative |
| Model | DG1670A |
| Notes | No known fixes at this time |
| ARRIS |
|---|
| TG1682G |
|---|
| No known fixes at this time |
|---|
| ASUS |
|---|
| RT-AC1200 |
|---|
| No known fixes at this time |
|---|
| Cisco |
|---|
| DPC3939 |
|---|
| No known fixes at this time |
|---|
| Comcast Xfinity (Technicolor) |
|---|
| CGM4140COM |
|---|
| No known fixes at this time |
|---|
| iMicro |
|---|
| NT-IM2402 |
|---|
| No known fixes at this time |
|---|
| D-Link |
|---|
| DAP-1525 |
|---|
| No known fixes at this time |
|---|
| Mikrotik |
|---|
| Routerboard RB2011U series |
|---|
| Download firmware version 6.42.6 or later to be compatible |
|---|
| Technicolor |
|---|
| DPC3941T |
|---|
| No known fixes at this time |
|---|
| TRENDnet |
|---|
| TEW-431BRP |
|---|
| No known fixes at this time |
|---|