Troubleshooting

Sensi Mobile App “Server Error”


1. Press OK and check to see if you can get to the Sensi website on your smart device.


  • If you can access the site, check for “Normal” service status on the top of the “Support” page.
  • If your service status reads “Temporary Issues,” please wait an hour and then check the “Support” page for a “Normal” status.


Your Sensi thermostat will continue to heat and cool your home during this time.


2. If you cannot access the site, check your smart phone or tablet Wi-Fi settings. Your cellular data service may be interrupted, off, or out of range.


  • If the Wi-Fi connection is still unsuccessful, we recommend contacting your cellular or Internet service provider to reestablish service.


Reach out to us

Our customer support is available 7 days a week.

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