Troubleshooting
Outdoor Sensor Troubleshooting
The Sensi Touch 2 is compatible with Sensi outdoor sensors. If you’re having issues with your Sensi outdoor sensor connecting to your thermostat, here are some suggestions:
Remove the batteries from the back of the sensor and leave them out for 5-10 seconds. Then put them back in.
- If your thermostat is already paired, allow a few minutes to reconnect.
- If your thermostat is not paired, try connecting now.
Factory reset the room sensor
- On the back of the outdoor sensor, remove the back cover and press and hold the “Reset” button for 5 seconds.
- If your thermostat was previously paired, you will need to reconnect it now.
Change the batteries.
- Remove the 2 AA batteries from the back of the sensor and leave them out for 5-10 seconds. Put a fresh set of batteries in.
*Refer to our sensor placement article for more suggestions.
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