Account Management
Finding your Sensi Outdoor Sensor details
When connecting your Sensi Touch 2 to a “Sensor” it will show the “Sensor xx-xx-xx” on the Sensi. To verify that it is the correct “Sensor” you can find the sensor information in the battery compartment on the back of the sensor.
Sensor Details
More details can be found on the thermostat and in the app.
- Temperature- You will see the current temperature the Sensor is reading.
- Signal Strength- This will show you how strong the connection is with the Sensor
- Battery- You will see the current battery level for the Sensor.
- Sensor ID- The last six number/letters are the same as the information in the Sensors battery compartment. The first part of the Sensor ID does not need to be used.
- Firmware Version- You will see the current firmware version for the Sensor.
Finding your Sensor Details on the thermostat
You can find the “Sensor” details on the thermostat.
- At the thermostat tap the Menu
- Select Remote Sensors.
- Select the Outdoor Sensor, to view the details.
Finding your Sensor Details in the app
You can find the “Sensor” details on the Sensi app.
- Open the Sensi app.
- Tap on the Sensi thermostat you wish to view
- Above the Outdoor Temperature you will see Your Outdoor Sensor.
* If you see your location name above the outdoor temperature, swipe left to see your outdoor sensor.
- Tap Outdoor Sensor.
- On this page you can rename your sensor and see the sensor inform.
Reach out to us
Our customer support is available 7 days a week.
