My thermostat’s set points are changing, and I am not adjusting them from the Sensi app. What do I do?

Is Schedule turned On?

Yes – Sensi comes pre-programmed with a default schedule. If you don’t want to run a schedule, simply turn Schedule Off. Learn more about scheduling here.

Are you using Alexa/Google Home?

Yes – Someone could be using voice commands to control the thermostat. Check out our articles on all of the available Alexa and Google Home commands.

Are you signed up for Active Savings Events through your energy company?

Yes – Check to make sure you aren’t in an Active Savings Event. You should see a notification in the Sensi app and/or on the thermostat itself if you’re currently in an event. You can adjust the set point at any time to opt out.

Are you using Geofencing?

Yes – When you have Geofencing On in the Sensi app, Sensi will adjust set points based on whether you’re home or away. Learn more about how geofencing works here.

Are your batteries low?

Yes – When the Sensi Smart and the Sensi Lite’s batteries are low your set point will change to indicate that the batteries need to be changed. If your thermostat is in cool mode and the set point changes to 85 or if it is in heat mode and the set point changes to 55, you should replace your batteries. Learn how to change the batteries here. If you want to check the status of your thermostat’s batteries, you can find that information in the settings of the Sensi App under About Thermostat.

If you’ve checked all of these, try turning Keypad Lockout On in the Sensi app. This prevents tampering at the thermostat.